Privacy policy

Effective Date: 12th March, 2025

At Noah Morris Bespoke ("we", "our", "us"), we are committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website [www.noahmorrisbespoke.co.uk] or engage with our services, which include designing and creating bespoke furniture and purchasing products via our online store.

Please take a moment to read this policy carefully. By using our website or services, you agree to the collection and use of your data as described herein.

1. Introduction

This Privacy Policy applies to all personal data we collect via our Shopify-powered website, www.noahmorrisbespoke.co.uk, and during the course of providing our bespoke furniture design and online shopping services. We are dedicated to complying with UK data protection laws, including the General Data Protection Regulation (UK GDPR), ensuring that your privacy is respected and your information protected.

2. Data We Collect

We may collect personal data in the following ways:

a. Personal Identification Information

  • Name
  • Email address
  • Telephone number
  • Shipping and billing address
  • Payment information (processed securely via our payment providers)

b. Transaction Data

  • Details of products and services purchased from us
  • Payment details, order history, and delivery preferences

c. Technical Data

  • IP address
  • Browser type and version
  • Device type and operating system
  • Time zone and regional settings
  • Usage data (such as pages visited, clicks, and time spent)

d. Marketing and Communications Data

  • Preferences for receiving marketing materials
  • Communication preferences (such as whether you wish to receive newsletters, promotions, etc.)

3. How We Use Your Data

We use your personal data for several important purposes:

  • To provide our services: This includes processing orders, delivering products, offering customer support, and personalising your experience.
  • To improve our website and services: We analyse website usage to improve your browsing experience and refine our offerings.
  • To communicate with you: We send order confirmations, shipping updates, and respond to enquiries you may have.
  • For marketing purposes: With your consent, we may send you promotional emails or updates. You can opt-out of marketing communications at any time.
  • To comply with legal obligations: We process data to meet our legal and regulatory obligations, such as financial reporting and fraud prevention.

4. Legal Basis for Processing Personal Data

Under the UK GDPR, we process your personal data based on the following lawful grounds:

  • Contractual necessity: To fulfil our contract with you (e.g., processing and delivering orders).
  • Legitimate interests: To improve our services, marketing, and customer support, as well as safeguard our business.
  • Consent: When required, we obtain your consent, particularly for marketing purposes.
  • Legal obligations: We process data as needed to comply with applicable laws (e.g., tax and regulatory requirements).

5. How We Share Your Data

We do not sell, rent, or lease your personal data to third parties. However, we may share your data with trusted third parties in the following cases:

  • Service providers: These include payment processors, delivery services, and IT providers that help us operate our website and process transactions.
  • Legal obligations: We may share your data with authorities if required to comply with legal, regulatory, or tax obligations.

6. International Transfers of Data

As part of our operations, we may need to transfer your personal data outside the UK, including to third-party service providers located in countries outside of the UK. In such cases, we ensure that appropriate safeguards are in place to protect your data in accordance with the UK GDPR, such as the use of Standard Contractual Clauses.

7. Data Retention

We retain your personal data for no longer than is necessary for the purposes outlined in this Privacy Policy or as required by law. This means we retain your data for as long as you remain a customer, or as long as it is required for legal, accounting, or tax purposes.

8. Your Data Protection Rights

As a user of our website, you have certain rights under UK GDPR, including the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Ask us to correct any inaccuracies in your data.
  • Erasure: Request the deletion of your personal data, subject to certain conditions.
  • Restriction of processing: In some cases, you may request that we limit how we use your data.
  • Portability: Request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdrawal of consent: If we are relying on your consent to process your data, you can withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the details provided below.

9. Security of Your Data

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure. However, please note that no data transmission over the internet can be guaranteed to be completely secure, and you share data at your own risk.

10. Cookies and Tracking Technologies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website, with an updated "Effective Date" at the top.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please do not hesitate to contact us: Noah Morris Bespoke, Unit 18, Bond Industrial Estate, Wickhamford, WR11 7RL. Email: noah@noahmorrisbespoke.co.uk

By continuing to use our website and services, you consent to the collection and use of your personal data as outlined in this Privacy Policy.

Thank you for trusting Noah Morris Bespoke. We are committed to keeping your personal data safe and secure.